Refund and Returns Policy

Overview

All our products are authentic, handcrafted items made by skilled artisans using traditional techniques that preserve cultural heritage. Unlike mass-produced alternatives, our handicrafts stand out due to their uniqueness, sustainable production methods, premium quality materials, and artisanal value. Each piece carries a story, blending functionality with aesthetics, making them ideal for customers who value originality and craftsmanship. 

We stand behind the quality of our products and we allow exchange/ return/ refund (for eligible product categories) if you are not satisfied with your purchase for any reason.

The exchange, return & refund policies mentioned below are applicable only on Domestic Orders placed online through our official website (www. https://shop.jaipurliteraturefestival.org ) and not applicable for products bought at offline stores or on any third-party platforms.

Teamwork Arts accepts exchange/ Return or Refund of item(s) within 30 days of delivery provided the item must:

  • Be unused and in the same condition you received it, and 
  • remain in the original packaging and MRP Tags,

with the following exclusions (not exchangeable /non-returnable products):

  • Perishable items (food, flowers, newspapers, magazines)
  • Intimate or sanitary goods
  • Hazardous materials, flammable liquids, or gases
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

In specific situations, only partial refunds are granted:

  • Books with obvious signs of use
  • Opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record
  • Items not in their original condition, damaged, or missing parts (not due to our error)
  • Items returned more than 30 days after delivery

Exchange of item(s) purchased are considered for exchange within 15 days of purchase only if there is a manufacturing defect, as determined post a thorough Quality Check process or item(s) received is different from its description.

You can call us on +91 9643302036 or e-mail us at merchandise@teamworkarts.com  within 15 days from the date of delivery to book an exchange/ return/ refund request.

In case the delivered item(s) is found damaged/ missing or has any manufacturing defect, please inform the Customer Care or e-mail us within 48 hours of delivery.

Exchange/ Return of item(s) is subject to the fulfilment of following conditions:

  • The item(s) has not been damaged and is returned in a saleable condition with barcode and MRP Tags intact.
  • Teamwork reserves the right to decide whether the item(s) seems worn, washed, altered or has post-purchase damage.

Refund Process

After receipt of return request, we will notify you about the receipt of returned item and after due inspection of the product, we will confirm its approval or rejection status.

If refund will be approved, then it will be processed and will automatically be credited into the original mode of Payment. In the case of refunds, banks normally take 4-5 business days to process a refund once it has been successfully initiated from our end for transactions made through Credit Card/Debit Card/Net banking or UPI mechanism.

Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.

For COD (Cash on Delivery) Transactions, refunds will be done via E-Vouchers/ Gift Card/ transfer into customer’s bank account. Refunds via E-Voucher can be redeemed on next purchase within the validity date. Refunds to bank accounts shall be processed within 7-8 business days (Subject to clearance in quality check). Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder. Cash Refunds are not allowed for COD orders. Refunds will only be initiated after we have physically received the returned shipment. Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.

You are responsible for return shipping costs. Shipping costs are non-refundable; if you receive a refund, the cost of return shipping will be deducted. 

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company—it may take time before the refund is officially posted.
  3. Contact your bank—there is often some processing delay.

If you’ve done all of the above and still haven’t received your refund, email us at {merchandise@teamworkarts.com }.

Sale Items

Only regular priced items may be refunded. Sale items are not eligible for refunds.

Exchanges

We replace items only if they are defective or damaged. To arrange an exchange for the same item:

  1. Email us at {merchandise@teamworkarts.com }.
  2. Send your item to: Corporate office 3rd floor (CBR -II),Khasara No 360  Village Sultanpur New Delhi 110030

Gifts

  • If an item was marked as a gift and shipped directly to you, you’ll receive a gift credit for its value. After we receive the return, we’ll mail you a gift certificate.
  • If the gift giver purchased and shipped the item to themselves, we’ll issue a refund to the gift giver, who will be notified of the return.

Need Help?

  • For questions related to refunds and returns, contact us at {merchandise@teamworkarts.com }.